Bullex does not provide personal wallets to its customers. You may use our corporate wallet to deposit or withdraw funds and to trade your funds for other currencies at Bullex. In your Bullex account you always have an up to date view of the balance you hold at Bullex.
Like many other exchanges, Bullex uses a combination of cold storage and a hot wallet to store all the cryptocurrency holds. The large majority will be stored safely in cold storage, while in the hot wallet we will only keep sufficient funds to enabled trading and withdrawals.
There are a couple of consequences of us not providing personal wallets:
1. You should not deposit into an Initial Coin Offering (ICO) straight from your Bullex account. In such a case our corporate wallet will be seen as the depositor and any benefits resulting from your ICO participation, like for example airdrops, may be deposited to us, rather than in a personal wallet you hold.
2. You cannot receive airdrops, potential or proposed forks, or ICO tokens on your Bullex account.
3. If you withdraw Cryptocurrencies from your Bullex account to a third party that returns the withdrawal to the address from which it was sent, those assets may not be recoverable by Bullex.
In any of these cases you should use a different personal wallet, and -if required- first withdraw funds from your Bullex balance, to this personal wallet.